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Frequently Asked Questions

Donors

We encourage you to make a wise choice when deciding where to donate. Not all thrift stores in the area are non-profit organizations that benefit people in our area. When you donate to us, your donation will go directly toward helping people in need in the communities we serve.

Goodwill Gulf Coast does not offer a home or business pick-up service for donated items due to expense and liability issues. All items must be dropped off at a retail store or donation center.

After donating your items, the donation attendant will provide you with a donation receipt that you can use for tax purposes. If you lose your receipt, please contact the location where you dropped off your items within 24 hours to receive a replacement donation receipt.

If you find that you made a donation in error, please contact the location where the donation was made. While we can’t guarantee recovery, we will make every effort to help. However, donations are often processed for sale the same day they’re donated and sold items cannot be recovered.

Yes, donations made to Goodwill Gulf Coast are tax-deductible because we are a nonprofit organization. When you drop off your items, you will receive a receipt for tax purposes. Please consult with a certified tax service to determine the actual value of your donations.

Our goal is to be good stewards of your generosity. If items do not sell in our retail stores, they are sent to one of our outlet stores to sell at discounted prices. From there, remaining unsold items are recycled or sold to salvage brokers to keep them from ending up in a local landfill.

Goodwill Gulf Coast serves 10 counties in Alabama and Florida.