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Frequently Asked Questions

Shoppers

In all of our stores, new merchandise is placed on our sales floor multiple times every day. We receive thousands of donations each week and process them as quickly as possible in order to make them available for purchase. No matter when you visit, fresh inventory is on the floor.

All clothing can be returned for store credit within 7 days with a receipt (excluding any “color sale” items purchased during weekend sales). All electrical items can be returned for a full refund within 7 days of purchase with a receipt (again, excluding any “color sale” items).

Yes, ShopGoodwill.com/Mobile is our online shopping destination that features collectible and high-value items for purchase! ShopGoodwill.com offers items listed by Goodwill and is the first ecommerce auction platform created, owned, and operated by nonprofit organizations.

All available ornaments can be purchased at our online store here. During the holidays, you can purchase our new ornaments in-person at our Goodwill Gulf Coast retail stores and at select vendors in the Mobile County and Baldwin County, AL and Pensacola, FL areas.

Goodwill Gulf Coast serves 10 counties in Alabama and Florida.